A wide range of online and offline payment methods are accepted at our store: 

- Online Credit Card
- PayPal
- Fax
- Phone
- Check / Money Order
- Wire Transfer

1-2.  Is it secure to place an order online?  Back

Rest assured that we provide a secure online order processing system that guarantees none of your personal information will be shared with any other parties. We only collect and keep these details for your own sake so that we can support you in the future.  

Further reference on our privacy policy can be found at http://www.audio4fun.com/privacy.htm

1-3. How do I place an order?  Back

- Go to our order page at http://mp3-player.audio4fun.com/order.htm and choose your favorite product.
- Click BUY NOW.

- The online order page now comes up. Click Order Now at the bottom.

- Fill out all required information and choose a payment method.

- Press Place Your Order at the end of the page and continue to complete the purchase. As soon as your order is released, the Full Version and a license key will be sent to you via email at once.

1-4. I don’t have a credit card. Can I pay in cash or by check?  Back

- Pick up the product that you wish to buy at http://mp3-player.audio4fun.com/order.htm.
- Click BUY NOW.
- The online order page now comes up. Click Order Now at the bottom.

-  Enter all necessary information and select Check / Money Order as the payment method.
- Send the money or check to the provided address. As soon as your money arrives, the order will be completed, and the Full Version will be emailed to you at once.

1-5. How will the software be delivered? Is there any CD package?  Back

Delivery is mainly made via download from the Internet. As soon as your purchase is completed, the Full Version and a license key will be sent to your mailbox. However, a CD package is also available with an additional $12.50. If you would like to receive a hard copy of the software, check the "Get it on CD" option on the order page.

Yet, it is not compulsory to purchase the CD. Because we always work hard to improve our products, new versions will be periodically released with fixed bugs and added features. Therefore, the CD will be soon out of date, and download from the Internet is recommended to keep your software fresh. Do not worry about having no backup of the program. Whenever you need to reinstall it or have any problems, simply contact us at http://www.audio4fun.com/customer-care.php.We will be right at your service.

1-6. How long will it take me to successfully set up the program on my computer?  Back

Your payment method decides how long your order will be processed. Online Credit Card is recommended because this is the fastest and most convenient way to get a product. If there is no problem with your credit card, and if you have a broadband connection, it will take only 15 minutes for the order to be completed and for you to install the software onto your PC. However, now and then it may take more time due to a few extra procedures of our retailer. If this is the case, your order will be pending and will be processed within about one business day.

1-7. I have ordered the Plus Version but received no confirmation email.  Back

Normally, after completing the ordering process, you will see an order confirmation right on the web page, and in a minute several instruction emails will be delivered to your mailbox. If you receive no email confirmation, it is possible that: 

- You have mistyped the email address.
- Your account has a fatal error and won't receive new mails.
- Our emails have been blocked by your spam filter.
- Our emails have gone to your Bulk mail folder. 

In this case, please do not hesitate to contact us. Remember to provide a valid alternate email address where we can reach you.

1-8. How can I claim a refund and get my money back?  Back

Our refund policy guarantees that you can get your whole money back within 30 days from the date of purchase. Below is our refund policy:

Full refund will be processed in the following cases:

- If you accidentally bought the software more than once.

- When your credit card was used to place the order without your permission.

- When your problems in using our products remain unsolved after you have followed exactly our instructions.

- When you stably encounter an error which is preventing you from using our software properly, and if we are not able to correct the error within an acceptable period of time.
NOTE:  In this case, the refund is only made after we receive detailed information about your error, requested by our support staff, such as screenshots of error messages, log files, detailed descriptions of your actions, file samples, etc.

Refund request will be declined in the following cases:

- When the refund request reaches us beyond 30 days after the date of purchase.

- When you do not reply our email and confirm your request within the 14 days from the first day you claim for the refund.

- When you demand a refund immediately after buying the software.

- When you inform us about changing your decision to buy the software, saying you has uninstalled it and is not going to use it without giving any particular reasons.

- When reasons which prevent you from proper using of our software are stated clearly on our official site. (For example, if you request a refund due to the absence of features which we never claimed to provide and which are not listed in the feature list for our software).

- If your configuration does not meet our recommended system requirement that stated in our FAQ 1-10 (i.e. our software does not support your hardware or Operating System, e.g. Macintosh, Windows XP 64-bit, or external CD/DVD writer). Therefore, it is strongly recommended that you read our FAQ pages carefully before making the purchase.

1-9.  What is the the recommended system requirements for the software?  Back

- 500 MHz Pentium class processor (for playing video/DVD).

- 1000 MHz Pentium class processor (for playing video/DVD with real-time video effects).

- 128 MB RAM (for playing video/DVD).

- 256 MB RAM (for playing video/DVD with real-time video effects).

- Windows 98SE/Me/2000/XP operating system.

- Video card with 16-bit resolution capability and DirectX support.

- DirectX 8.x.

- Windows compatible sound card and speakers (or headphones).

- 100 MB hard disc space.

- DVD-ROM drive (optional - for playing DVD from DVD-ROM drive).

- CD/DVD Writer (optional - for burning CD-R/CD-RW, DVD-R/DVD-RW)

- Printer (optional - for printing CD/DVD labels).

Please notice that this software supports neither Windows XP 64-bit nor OS X of Macintosh.