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1-6. How long will it
take me to successfully set up the program on my computer? Back
Your payment method decides how long your order will be
processed. Online Credit Card is recommended because this is
the fastest and most convenient way to get a product. If
there is no problem with your credit card, and if you have a
broadband connection, it will take only 15 minutes for the
order to be completed and for you to install the software
onto your PC. However, now and then it may take more time
due to a few extra procedures of our retailer. If this is
the case, your order will be pending and will be processed
within about one business day.
1-7. I have ordered the
Plus Version but received no confirmation email. Back
Normally, after completing the ordering process, you will see an order confirmation right on the web page, and in a minute several instruction emails will be delivered to your mailbox. If you receive no email confirmation, it is possible that:
- You have mistyped the email address.
- Your account has a fatal error and won't receive new mails.
- Our emails have been blocked by your spam filter.
- Our emails have gone to your Bulk mail folder.
In this case, please do not hesitate to contact us. Remember to provide a valid alternate email
address where we can reach you.
1-8. How
can I claim a refund and get
my money back? Back
Our refund policy guarantees that you can get your whole money back within 30 days from the date of purchase. Below is our refund policy:
Full refund will be processed in the following cases:
- If you accidentally bought the software more than once.
- When your credit card was used to place the order without your permission.
- When your problems in using our products remain unsolved after you have followed exactly our instructions.
- When you stably encounter an error which is preventing you from using our software properly, and if we are not able to correct the error within an acceptable period of time.
NOTE: In this case, the refund is only made after we receive detailed information about your error, requested by our support staff, such as screenshots of error messages, log files, detailed descriptions of your actions, file samples, etc.
Refund request will be declined in the following cases:
- When the refund request reaches us beyond 30 days after the date of purchase.
- When you do not reply our email and confirm your request within the 14 days from the first day you claim for the refund.
- When you demand a refund immediately after buying the software.
- When you inform us about changing your decision to buy the software, saying you has uninstalled it and is not going to use it without giving any particular reasons.
- When reasons which prevent you from proper using of our software are stated clearly on our official site. (For example, if you request a refund due to the absence of features which we never claimed to provide and which are not listed in the feature list for our software).
- If your configuration does not meet our recommended system requirement that stated in our FAQ 1-10 (i.e. our software does not support your hardware or Operating System, e.g. Macintosh, Windows XP 64-bit, or external CD/DVD writer). Therefore, it is strongly recommended that you read our FAQ pages carefully before making the purchase.
1-9. What is the the recommended
system requirements for the software? Back
- 500 MHz Pentium class processor (for playing
video/DVD).
- 1000 MHz Pentium class processor (for playing
video/DVD with real-time video effects).
- 128 MB RAM (for playing video/DVD).
- 256 MB RAM (for playing video/DVD with real-time video
effects).
- Windows 98SE/Me/2000/XP operating system.
- Video card with 16-bit resolution capability and
DirectX support.
- DirectX 8.x.
- Windows compatible sound card and speakers (or
headphones).
- 100 MB hard disc space.
- DVD-ROM drive (optional - for playing DVD from DVD-ROM
drive).
- CD/DVD Writer (optional - for burning CD-R/CD-RW,
DVD-R/DVD-RW)
- Printer
(optional - for printing CD/DVD labels).
Please notice that this software supports neither Windows XP
64-bit nor Mac OS X.
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