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QUESTIONS ABOUT INSTALLATION
3-1. When
I installed Basic version, I was confused by the Free Key
form? Back
The Free Key ensures you to take more advantages of the
Basic Version. The Form will keep coming up each time you
turn on the Basic until you already register for a Free Key.
The message box below will appear each time you click
the button "Click to subscribe" but only one e-mail is
delivered since then. If you do not receive your
e-mail with Free Key, please check your Bulk folder
for it. Otherwise, please feel free to contact our support
team for help.
3-2. I
can’t activate the installation due to the error “Could not
initialize installation. File size expected = 1416160, size
returned = 229376." Back
Because your download is interrupted due to a network
problem, the file size is not enough for installation to be
activated. So please try again to download the setup file.
During the download, remember to close all other running
applications (even instant messengers) to optimize the
process and avoid download interruption.
3-3. I
want to uninstall the program, but an error comes up saying
"Could not open INSTALL.LOG file. What should I do? Back
This error is a rare case. If it does happen, please try doing
as follows to uninstall the program:
- Go to the installation folder of the program (often in C:\Program Files\...) and delete this whole folder. Then open the Recycle Bin and remove it one more time from your computer.
- Click the Start menu > Run > type "regedit" > the Registry Editor window comes up > HKEY_LOCAL_MACHINE > SOFTWARE > Avnex > delete this folder.
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